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TELEMEDICINE CONSENT POLICY — SMTHOSPITAL.IN

This Telemedicine Consent Policy applies to all online consultations, video/audio calls, chat-based advice, and digital programs delivered through smthospital.in, the official platform of Surendera Maternity And Trauma Hospital, Main Rewari Bawal Road, Opp. Sec-2, Bawal.

By booking a service, starting a consultation, or communicating with our doctors online, you voluntarily provide consent for telemedicine under the terms listed below.

1. Voluntary Consent for Teleconsultation

By using this website, you confirm that:

  • You are voluntarily requesting a telemedicine consultation

  • You understand that telemedicine is not identical to physical examination

  • You agree to share accurate medical information, reports, and symptoms

  • You consent to receiving medical advice through digital channels (video, audio, chat, WhatsApp, email, SMS)

If you do not agree, you must not proceed with booking or using the service.

2. Possible Modes of Telemedicine

Consultation may be provided through:

  • Video call

  • Audio call

  • Chat/WhatsApp

  • Email

  • Uploaded reports and documents

The hospital will determine the most appropriate mode based on your condition.

3. Limitations of Telemedicine

You understand and accept that:

  • The doctor cannot physically examine you

  • Diagnosis may be limited by the information you provide

  • Certain conditions require a physical visit or emergency evaluation

  • The doctor may advise in-person consultation when needed

  • Telemedicine may not be suitable for all medical issues

Incomplete or incorrect information may affect the accuracy of advice.

4. Emergency & Critical Situations

You agree that telemedicine must NOT be used for emergencies such as:

  • Severe bleeding

  • Heavy abdominal pain

  • Trauma/fracture with deformity

  • Breathing difficulty

  • Seizures/unconsciousness

  • Suspected stroke

  • Newborn emergency symptoms

  • Pregnancy complications needing urgent care

For such conditions, you must visit Surendera Maternity and Trauma Hospital or the nearest emergency facility immediately.

5. Consent for Medical Advice & Prescriptions

You consent that:

  • Doctors may provide medical advice based on telemedicine norms

  • Doctors may prescribe medications permitted under telemedicine guidelines

  • Certain medicines will NOT be prescribed online due to legal restrictions

  • The doctor’s decision regarding prescriptions is final

6. Consent to Share Medical Information

You authorize the hospital and assigned doctors to:

  • View your uploaded reports

  • Review your prior prescriptions

  • Access your symptoms and medical history

  • Document consultation notes

  • Store your information securely for medical/legal purposes

All data is kept confidential as per our Privacy Policy.

7. Communication Consent

By using telemedicine services, you consent to receive:

  • WhatsApp messages

  • Phone calls

  • SMS alerts

  • Emails

  • Follow-up instructions

  • Consultation summaries

These communications are essential for service delivery.

8. No Guarantee of Outcomes

You acknowledge that:

  • Telemedicine advice is based solely on the information provided

  • Medical outcomes depend on multiple factors outside the doctor’s control

  • The hospital cannot guarantee specific results, cure, or timelines

  • You must follow the doctor’s instructions exactly as advised

9. User Responsibility

You accept responsibility for:

  • Providing complete and truthful information

  • Uploading genuine medical documents

  • Following medical instructions properly

  • Reporting any worsening symptoms immediately

  • Seeking in-person evaluation when advised

The hospital is not liable for issues arising from user negligence or misinformation.

10. Fees & Refunds

You acknowledge that:

  • Fees are charged for doctor time and clinical analysis

  • Once a consultation is allotted or completed, no refund is permitted

  • Refunds are governed strictly by the Refund & Cancellation Policy

11. Data Protection & Privacy

Your information is used only for:

  • Medical assessment

  • Documentation

  • Care delivery

  • Follow-up communication

We do not share your medical data with external parties except for:

  • Payment processing

  • Legal compliance

  • Authorized medical staff

Refer to our Privacy Policy for full details.

12. Consent Confirmation

By clicking “Book Appointment”, “Proceed to Payment”, “Start Consultation”, or by continuing communication with our team, you confirm that you have read, understood, and agreed to this Telemedicine Consent Policy.

If acting on behalf of a newborn or minor, you confirm that you are the parent/legal guardian and provide consent on their behalf.

13. Contact Information

For consultation-related queries or consent questions:

📍 Surendera Maternity and Trauma Hospital
Main Rewari Bawal Road, Opp. Sec-2, Bawal

📧 smthospital.bawal@gmail.com
📞 +91 7494868276