Explore Our Services

⭐ SMT HOSPITAL – FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL QUESTIONS

1. What services does smthospital.in offer?

We offer online doctor consultations, telemedicine services, digital specialist programs, and premium international care packages for maternity, trauma, neonatal and family health.
No physical products are sold on the website.

2. Can online consultation replace physical examination?

No.
Online consultation is ideal for guidance, follow-up care, report review and symptoms assessment — but cannot replace a physical check-up when required.

3. Who provides the medical advice?

All consultations are provided by qualified doctors and specialists from Surendera Maternity & Trauma Hospital, Bawal — including maternity, trauma, neonatal, and emergency care specialists.

4. Do I get a prescription after the consultation?

Yes — if medically appropriate and allowed under India’s Telemedicine Guidelines.
Certain restricted medicines cannot be prescribed online.

APPOINTMENTS & BOOKING

5. How do I book an online consultation?

  • Select the service on the website

  • Add to cart

  • Complete payment

  • You’ll instantly receive a link to fill your details

  • Hospital team schedules your consultation

6. What information do I need to provide?

  • Your name, age, gender

  • Symptoms

  • Medical history

  • Reports, lab tests, previous prescriptions

  • Contact number & email

7. Can I reschedule my appointment?

Yes — rescheduling is allowed once, if requested at least 4 hours before the scheduled time, subject to doctor availability.

8. What if I miss my consultation?

Missed appointments are considered completed, as doctor time is already allocated.
Refunds are not possible.

TELEMEDICINE & ONLINE CONSULTATION

9. How will my online consultation take place?

Through video call, audio call, WhatsApp or chat — depending on your case and doctor availability.

10. Is my information kept confidential?

Absolutely.
All medical data is securely stored and handled according to our Privacy Policy.
Nothing is shared or sold to third parties.

11. What if the doctor feels online consultation is not enough?

You may be asked to visit:

  • Our hospital

  • A nearby emergency center

  • A diagnostic center for tests

This is for your safety.

EMERGENCY & LIMITATIONS

12. Can I use online consultation for emergencies?

No.
For emergencies like:

  • Heavy bleeding

  • Severe abdominal pain

  • Trauma with deformity

  • Breathing difficulty

  • Seizures/unconsciousness

  • Newborn emergency symptoms

Visit the hospital immediately.

13. How do I know if my condition needs urgent evaluation?

If symptoms are severe, sudden, worsening, or you are unsure — DO NOT depend on online mode.
Go to the nearest hospital.

MATERNITY SERVICES FAQ

14. What maternity services are available online?

  • First consultation

  • Follow-up care

  • Pregnancy programs

  • High-risk pregnancy programs

  • Diet, scan, and test guidance

  • Birth planning

  • Postpartum & lactation support

15. Can pregnancy complications be managed online?

Mild or early symptoms — yes.
High-risk issues might need hybrid or in-person care.

16. Do you offer full pregnancy management packages?

Yes — from basic consults to 16–24 week premium concierge programs and international pregnancy command-center programs.

TRAUMA & ORTHOPEDIC FAQ

17. Can trauma injuries be treated online?

Only initial guidance, report review, and follow-up care.
Severe trauma ALWAYS needs physical examination.

18. Do you review X-rays, MRIs or CT scans?

Yes — you can upload them before your consultation.

19. Do you have long-term recovery programs?

Yes — 4-week, 12-week and international-grade rehabilitation programs supervised by trauma specialists.

NEWBORN / NEONATAL FAQ

20. What is the Digital NICU Guardian Program?

A 90-day newborn monitoring system including:

  • Daily check-ins

  • Neonatologist guidance

  • Jaundice screening

  • AI cry interpretation

  • Feeding & sleep planning

  • International travel & vaccination support

21. Can newborn emergencies be handled online?

No.
Newborn emergencies require immediate hospital care.

22. Can NRIs enroll in neonatal programs?

Yes — the program supports families worldwide.

INTERNATIONAL SERVICES FAQ

23. Do you offer services for international patients?

Yes — including:

  • Global Pregnancy Command Center (8–12 lakh)

  • Neonatal Guardian Program

  • International Athlete Rehab

  • Global Family Emergency Shield

24. How are time zones handled?

Consultations and support are arranged as per the patient’s country time zone.

25. Do you coordinate with foreign hospitals?

Yes — for:

  • Travel clearance

  • High-risk pregnancy planning

  • Newborn vaccination sync

  • Emergency triage support

PAYMENT, REFUND & POLICY FAQ

26. What payment methods are accepted?

Credit/debit cards, net banking, UPI — based on your payment gateway.

27. Are payments refundable?

Refunds are strictly limited and governed by our Refund & Cancellation Policy, mainly:

  • No refund once consultation is completed

  • No refund after doctor review

  • Refund only if hospital cancels the appointment

28. How long do refunds take (if approved)?

Typically 7–14 working days, depending on the bank or payment gateway.

TECHNICAL & ACCESS ISSUES

29. What if I have network or device problems?

You must ensure a stable internet connection.
The hospital cannot compensate for user-side technical issues.

30. What if I do not receive an email or WhatsApp message?

Check:

  • Spam folder

  • Phone storage

  • Email spelling

  • Correct phone number

If still missing, contact us.

31. How do I upload reports?

You will receive a secure link or WhatsApp number to upload them.

CONTACT & SUPPORT

32. How do I contact SMT Hospital for support?

📧 smthospital.bawal@gmail.com
📞 +91 7494868276
📍 Main Rewari Bawal Road, Opp. Sec-2, Bawal

33. Do you provide in-person services too?

Yes — hospital OPD, maternity, trauma care, emergency and delivery services operate normally at our physical location.

34. Can I call for medical advice without booking online?

No — online medical advice is given only after a confirmed paid appointment.