PRIVACY POLICY — SMTHOSPITAL.IN

Surendera Maternity And Trauma Hospital (“Hospital”, “We”, “Our”, “Us”) operates the website smthospital.in, located at Main Rewari Bawal Road, Opp. Sec-2, Bawal.

We are committed to maintaining the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy describes how we collect, use, store, protect, and handle information shared on our website.

By using this website, you consent to the practices described below.

1. Information We Collect

We collect the following types of information when you use our website or book online services:

1.1 Personal Information

Full name
Age, gender
Contact details (phone number, email address)
Location/city
Emergency contact (if provided)

1.2 Medical Information

Symptoms shared
Medical history
Pregnancy or trauma-related information
Reports, prescriptions, images, and scans uploaded
Consultation details
Doctor notes and recommendations

1.3 Technical Information

IP address
Device type
Browser and OS
Pages visited, date/time of access
Transaction IDs (from payment gateway)

1.4 Payment Details

We do NOT store your full card information or bank details.
All payments are processed securely through the integrated payment gateway.

2. How We Use Your Information

Your information is used strictly for legitimate medical and administrative purposes:

2.1 Medical Services

To schedule online consultations
To provide telemedical advice
For reviewing your reports and medical files
For creating consultation summaries
For follow-ups or clarifications

2.2 Communication

Appointment confirmations
Consultation reminders
WhatsApp/email follow-up messages
Program updates and instructions

2.3 Legal & Safety Requirements

Maintaining digital medical records
Complying with Telemedicine Guidelines
Ensuring proper documentation
Resolving disputes or safety-related issues

2.4 Improvement of Services

To enhance user experience
To improve medical quality
For internal analytics
For strengthening clinical workflows

We do not use any personal/medical information for marketing without your explicit consent.

3. Data Storage & Security

We follow strict medical privacy standards.

✔ Secure password-protected systems

✔ Encrypted communication channels (email, WhatsApp if used)

✔ Restricted access for authorised hospital personnel only

✔ Safe backups for legal and medical continuity

We take every reasonable safeguard to protect your data from unauthorised access, misuse, or disclosure.

4. How Your Information Is Shared

We do not sell, rent, publish, or trade your personal or medical data.

We may share your information only with:

Hospital doctors and clinical staff involved in your care
Technical partners needed for payment processing, email delivery or service fulfilment
Legal authorities only when required by law

Under no circumstances is your personal or medical data used for advertising or shared with third parties for commercial gain.

5. Your Rights

You have full rights to:

Request access to your data
Request correction of inaccurate information
Request deletion (only if legally permissible)
Withdraw consent for teleconsultation (before the consultation begins)
Ask how your data is being used and stored

Requests can be sent to smthospital.bawal@gmail.com.

6. Telemedicine Consent

By using smthospital.in or booking an online consultation, you agree that:

You voluntarily share your medical details
Online advice is based solely on information provided
You understand the limitations of telemedicine
Data may be stored for medical/legal reasons

7. Cookies & Tracking

We may use standard website cookies to:

Improve website performance
Understand user navigation
Enhance experience

Cookies do not store personal or medical details.

8. Children’s Privacy

For newborn/child-related programs:

Information is provided by the parent/guardian
We do not knowingly collect information directly from minors

9. Links to External Sites

Our website may link to:

Payment gateway pages
External medical portals
Third-party documentation tools

We are not responsible for the privacy practices of external websites.

10. Policy Changes

We may update this Privacy Policy periodically.
Changes will be posted here with a revised effective date.

11. Contact Details

For privacy or data protection concerns:

📍 Surendera Maternity And Trauma Hospital
Main Rewari Bawal Road, Opp. Sec-2, Bawal

📧 smthospital.bawal@gmail.com
📞 +91 7494868276