Explore Our Services

Welcome to smthospital.in, the official online service platform of Surendera Maternity and Trauma Hospital, located at Main Rewari Bawal Road, Opp. Sec-2, Bawal.
By accessing or booking any service on this website, you agree to the following Terms & Conditions.
If you do not agree, please do not use the website.

1. Nature of Services

  1. All services offered through smthospital.in are online medical consultations, teleconsultations, second opinions, and digital health programs.

  2. No physical products, medicines, or devices are delivered through the website.

  3. Online consultations are meant for guidance, first-level assessment, follow-up care, education, and advisory support only.

  4. Online consultations do not replace physical examination or emergency medical care.

  5. For maternity or trauma emergencies, users must visit the nearest hospital immediately.

2. Eligibility

  1. Users must be 18 years or older to book consultations.

  2. Parents/guardians may book neonatal or child-related programs on behalf of minors.

3. Appointment & Service Policy

  1. Appointment slots are confirmed only after successful online payment.

  2. Users are responsible for providing accurate personal information, medical history, reports, and symptoms.

  3. The hospital reserves the right to reschedule, modify, or decline any appointment in case of emergencies or unavoidable circumstances.

  4. If the doctor is unavailable due to an emergency, a new slot will be provided at the earliest.

4. Scope of Online Consultation

During an online consultation, doctors may:

  • Provide medical guidance based on the information shared

  • Suggest investigations, medications, or next steps

  • Advise whether an in-person visit is mandatory

  • Review uploaded prescriptions, reports, scans, or history

Doctors cannot:

  • Provide emergency diagnosis through online mode

  • Guarantee recovery or outcomes

  • Prescribe certain medications restricted by telemedicine guidelines

5. Emergency & Limitation of Digital Services

Online services must not be used for:

  • Severe abdominal pain

  • Heavy bleeding

  • Trauma injuries with deformity

  • Breathing difficulty

  • Loss of consciousness

  • Seizures

  • Newborn distress or emergency signs

In such cases, users must visit Surendera Maternity and Trauma Hospital or the nearest emergency center.

6. Fees, Payments & Refund Policy

  1. All fees displayed on the website are inclusive/exclusive of taxes as applicable.

  2. Payment must be completed online through the integrated payment gateway.

  3. No refunds are provided once:

    • A consultation is completed, OR

    • A slot has been allocated and the doctor has reviewed user information

  4. Refunds are considered only when:

    • The hospital cancels the appointment

    • The doctor is unavailable and the user does not want to reschedule

  5. Refund approvals are solely at the hospital’s discretion.

7. User Responsibility

By using this website, the user agrees to:

  • Share truthful and complete medical information

  • Upload authentic reports and documents

  • Follow medical advice responsibly

  • Not misuse the platform for fraudulent or abusive activity

The hospital is not liable for wrong advice caused by false, incomplete, or misleading information shared by the user.

8. Data Privacy & Confidentiality

  1. All user data, medical information, and reports shared through this website are kept strictly confidential.

  2. Data may be stored securely for medical, legal, and service purposes.

  3. Information may be used for:

    • Medical evaluation

    • Documentation

    • Follow-ups

    • Quality assessment

  4. The hospital will not sell or misuse personal or medical data.

  5. Electronic communications (WhatsApp, email, SMS) are used for:

    • Appointment reminders

    • Consultation summaries

    • Follow-up instructions

9. Consent for Telemedicine

By booking an online service, the user provides:

  • Explicit consent for teleconsultation

  • Agreement to telemedicine limitations

  • Permission for digital communication

  • Acceptance that online guidance is based purely on user-shared information

10. Medical Liability

  1. The advice provided online is based on:

    • symptoms explained

    • reports uploaded

    • history shared

  2. The hospital is not responsible for outcomes caused by:

    • non-compliance

    • failure to follow instructions

    • withholding medical history

    • emergencies occurring outside live consultation

Online consultations are advisory, not a replacement for physical examination.

11. Intellectual Property

All content on this website (text, images, graphics, branding, programs, etc.) belongs to Surendera Maternity and Trauma Hospital.
Reproduction or unauthorised use is prohibited.

12. Service Availability

The hospital may:

  • Update or modify services

  • Add new programs

  • Temporarily suspend the platform for maintenance

  • Change pricing without notice

Users will always receive the service they paid for.

13. Communication Consent

By using this website, the user agrees to receive:

  • WhatsApp messages

  • Emails

  • SMS notifications

  • Follow-up reminders

  • Program-related instructions

This communication is essential for delivering online services.

14. Jurisdiction

These Terms & Conditions are governed by the laws applicable in Haryana, India.
Any disputes shall be handled exclusively in the jurisdiction of Rewari/Bawal courts.

15. Contact Details

For queries, support or clarifications:
📍 Surendera Maternity And Trauma Hospital
Main Rewari Bawal Road,
Opp. Sec-2, Bawal

📧 smthospital.bawal@gmail.com
📞 +91 7494868276